Gartner predicts by 2025, 60% of customers will seek service information from third-party sources
According to Gartner, by 2025, 60% of customers will seek service from third-party sources of information not owned by the company. Currently, younger customers already use third-party information sources more frequently than older consumers, suggesting that this trend will increase as their share of the total customer base grows. A Gartner survey of 4,831 B2C…
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