New research by Gartner says that 75% of companies will “break up” with poor-fit customers
CXM is intrigued by the idea of companies “breaking up” with their poor-fit customers, instead of the other way around. Therefore, when this report came across our digital desks, we knew we had to share it. Gartner, Inc reveals that by 2025, 75% of companies will “break up” with poor-fit customers as the cost of…
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