Customer Experience- Quality assessment

Hi all, Started working as an entry level employee at a e-commerce platform for a cellular retailer. I took the job as I didn’t have a job and was financially strained. Problem is I have a non CX background and my manager has asked me to develop a strategy around how we can create a QA checklist for the CX besides the basic testing that happens before go live before each sprint. Some of the stuff is obvious for example a rough example could be “ The customer should be able to checkout and pay in less than 15 seconds” now I know that more than 45 seconds is a bad CX for a payment transaction to complete but where can I find the standards of the common sense practices in CX and translate them into test cases for QA specific for the customer experience. Any help, links our resources would be greatly appreciated as I need to keep this job and not disappoint my manager .
submitted by /u/fluffzilla94 [link] [comments]