How did you started in Customer Experience field? Where do you go now?

The last semesters of college I started working in a Contact Center for AT&T where I learned the basics of customer service. After finishing my degree (I’m a sound engineer) I started working in the advertising world making advertising videos and campaigns it was crazy to be an animator/director. This evolved until we started a marketing agency with my partners and started developing software. I felt stuck in my own company and wanted to look for new challenges, so I switched from marketing to technology and got a position as Product Manager in the customer support area at Rappi. THAT was the AHA! moment that changed my perception about how a Service can completely ruin a random person’s day, and how well they would remember and tell all their friends and family. This is how I started to approach the terms Customer Experience and Employee Experience. I think it has all been very organic and I am very excited to become a recognized Customer Experience pro soon. What was your journey?
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