Supercharging CX in 2022: going beyond generic surveys
If you go the extra mile and seek personalized, timely, insightful feedback from your customers, you can identify and improve contact centre operations—and strengthen customer loyalty. CX (Customer Experience) professionals measure their company’s brand health in terms of customer satisfaction, and outcomes. Because we’re dedicated to metrics, we use post-interaction surveys—such as CSAT, NPS, or…
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