Three-quarters of customer-facing workers are heading to imminent burnout 

MaxContact calls on the industry to make 2022 the year of the agent and rebalance employee well being with customer satisfaction.  Workers in customer-facing roles across the UK are facing burnout after months of being overworked and underappreciated, with no prospect of career progression.  That’s according to a new study, Customer Engagement Burnout, released today by customer engagement software…
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