Redefining Customer Experience Through Consumer Behavior

Not every organization can invest in every conceivable resource to solve every customer’s need. But they can use basic principles to enhance the perception of the customer’s experience. In a rapidly changing world of how brands and customers interact, consumer behavior should always be top of mind for business leaders. The trick is to discern which behaviors are changing, and which are not. Only then can they deliver competitive customer experiences. Full article: https://www.customercontactweekdigital.com/customer-experience/articles/redefining-customer-experience-through-consumer-behavior
submitted by /u/vesuvitas [link] [comments]