Five ways to use and promote inclusive language in CX

Five ways to use and promote inclusive language in CX

Are you creating inclusive experiences for your customers? Many companies aren’t. At Forrester, we recently published research on inclusive language in CX. Let me be the voice of users and demonstrate the frustration that the lack of inclusive language can cause: “There is no open box to identify yourself. Ticking ‘other’ is alienating; therefore, if…
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