It’s time to challenge the monopoly and start a customer-focused revolution in e-commerce
It’s a given that the pandemic has been good for the tech giants. The entire GAFAM group, Google, Apple, Facebook, Amazon, and Microsoft have seen profits continue to surge. Apple, Alphabet and Microsoft made $57bn of profits in the last quarter. Alongside this group, other players like Alipay have joined them in leaning on network…
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