Your cart is currently empty!
Customer Satisfaction B2C vs B2B
I have been working with CX data for the company I’m at (large scale, testing machines for medical labs). Even for customers with multiple complaints, poor scores on performance, etc. don’t lead to negative Satisfaction scores or Ease scores (on average) for some reason. I couldn’t help but be reminded of the idea in Economics of Price Elasticity for different goods. Is it possible our sector, or the nature of our product leads to lower expectations, draws more patient customers and thus only marginal drops in survey results when we provide a relatively poor experience?
submitted by /u/Flandiddly_Danders [link] [comments]