5 Trends Driving the Essentials for Modern CX
The events of 2020 profoundly changed the way we live, work, and do business. Contact centers and customer support teams often were on the frontlines, rising to the occasion despite the pressures of sudden remote work requirements, rapid technology changes, and sensitive customer scenarios. This has changed business requirements and priorities for contact center technology. So, whether you’re evaluating new solutions or simply staying up on the trends, you need to understand what’s driving rapid innovation and how organizations are already putting those innovations to work. Let’s discuss the five trends driving the modern customer experience as support channels have become the primary way to connect and manage experiences for organizations and their customers.
Digital Engagement
Remote Work and Operations
Collaboration Tools
AI and Automation
Cloud Platforms
Full article: https://www.nojitter.com/customer-experience/5-trends-driving-essentials-modern-cx
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