Reimagine your Workforce with AI and Automation
The importance of providing an excellent customer experience has been well documented – in consumer surveys, in analyst reports, and in the increasingly visible and honest feedback that today’s customers share across social media. The role that digital transformation plays in optimizing CX is also deeply understood. That’s why Five 9 recently launched the CX Maturity Model, a framework to guide enterprises through the next era of customer service in the contact center. The model helps organizations assess their current CX level and map out transformation goals so they can reimagine their customer experience and realize results in a fast-changing service landscape. The CX Maturity Model assessment is built around four main criteria:
Workforce
Self-service customer engagement
Contact center intelligence
Contact center administration and infrastructure
Full article: https://www.five9.com/blog/reimagine-your-workforce-with-ai-and-automation
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