The future of CX: a conversation with Ian Golding, Ian Stokol and Neil Skehel
During the online Gulf Customer Experience Awards held in Dubai earlier this year, Ian Golding shared precious insights into the subject of the CX future. His talk inspired a Q&A session between Ian Golding, Ian Stokol and Neil Skehel. During the conversation, Ian Stokol shared his diagram demonstrating the experience evolution. The model involves six…
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