3 tips on how to streamline your customer service to improve customer experience

Great customer experience (CX) often begins with highly prepared customer support agents. When a customer calls, your support agents should know who they are, what they are calling about, which product they purchased and more. To achieve this level of agent knowledge and preparedness, ultimately improving your organization’s CX, you need to bring together two historically disjointed systems: the call center and your Salesforce CRM. When integrated, these systems will provide support agents with an instant view of all the customer information they need. To empower your support agents so they can delight customers rather than spend time searching through various tools, here are three useful tips for a seamlessly integrated contact center:
Personalize every interaction with seamless Salesforce integration.
Improve efficiency by eliminating manual and repetitive work.
Provide a complete customer experience.
Full article: https://www.talkdesk.com/blog/how-to-streamline-customer-service/
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