The Secret To Customer Engagement And Retention In 2021

It’s becoming increasingly challenging for any company to temporarily satisfy, let alone upsell or retain, customers who are upset. While speed of service is critical, an equally important but often overlooked component is that the interaction be personalized. Customers want to feel individually recognized and valued by the companies they interact with. By satisfying customers quickly and with a personalized experience, companies have a tremendous opportunity to increase CSAT metrics, customer-lifetime-value, and ultimately, revenue. Full article: https://www.customercontactweekdigital.com/customer-experience/articles/the-secret-to-customer-engagement-and-retention-in-2021
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