Contact Center Tips
While contact centers that go omnichannel see better results, we’ve found that the phone continues to prevail as the preferred channel for customers. Still, customers clearly want options to be able to choose the best way for them to connect with your business as their needs, situations, and preferences change. https://preview.redd.it/ho62aws7vzn61.png?width=1024&format=png&auto=webp&s=25188ea5b2b2524eccb28a19f3b27117fb56da19
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