Healthcare providers are at a pivotal moment to reimagine the patient experience

We talked to almost 700 patients and more than 170 patient experience (PX) professionals to understand the changing dynamics of PX in healthcare. We heard the same thing over and over: patients expect more out of their experience with healthcare providers and the stakes are rising to meet that expectation. We’re calling it the PX revolution in healthcare. With this revolution comes the opportunity for healthcare providers to transform their contact centers into strategic assets. Here are the major trends that emerged as we explored the nature of this revolution in our global research survey, conducted among qualified healthcare PX professionals and patients across North America, Asia-Pacific and Europe. Below are the 5 revolutionary trends in patient experience for healthcare contact centers:
Healthcare providers aspire to reimagine PX.
A fragmented patient journey is costing providers.
Modern contact centers are integral to driving unified and seamless PX.
Contact centers’ new role is care coordination.
Contact centers can excel at patient and business intelligence.
Full article: https://www.talkdesk.com/blog/patient-experience-trends/
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