Gaining and Retaining Customers in 2021. Part Five: What 2021 Holds for the CX Industry

CXM Editor Debbie Walton had the pleasure of chatting to Simon Johnson from Freshworks, CXM’s winner of this year’s CX Stars Top 100 Professionals, about what he thinks 2021 holds for the CX Industry. For information on Freshdesk’s product offering, please click here. What 2021 holds for the customer experience industry The last 12 months…
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