CAREER CHANGE

Hi guys, I know some of you have been here before and it’s eating me up. It took me a couple of years to finally figure out what I want to pursue long-term but now, I spend all my time looking for pointers to the “how to get there”. I have been in retail banking since November 2014 and beyond my passion to help people save, invest, plan for retirement and debt management, I ensure that whichever part I am responsible for in the customer journey is immaculate. Sometimes, I doubt myself on the job and friends tell me it’s just impostor syndrome but one aspect I have never been found wanting is customer service and relationship management. I have done it across board within the bank; small business, the rich, professionals, immigrants with language barrier and the list goes on. Having done customer service at micro-level based on my previous and current roles, I have become fascinated and interested in having input at enterprise level. The problem I face now is how to get started. I’ve read a few stories of how people got into doing related duties but my current role is a full investment and credit position which leave me with almost no option than to quit and get something that would align to an area of CX. I have also been thinking of school but all I’ve found are courses. I have my bachelors but I’m looking for a relevant one or two year part-time program (preferably a diploma or certificate) that can arm with knowledge and tools applicable to in CX work environment. I have held off school for a while because I wasn’t sure of what I wanted but now that I know, it will be unwise and a complete waste of time and money to jump into just any program. I know I’ve typed out a lot here but it’s due to how overwhelming it has been for me. I’m not happy in my current job and I’ve considered quitting a lot time but the bills won’t pay themselves. How would you recommend I approach this career change? Jobs? What kind of roles (even if it’s going to be transitionary). School? what kind of programs should I look for that’ll give me ready tools to start functioning in the CX space? P.S. I live in Canada. Help me 🙁
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