Supercharge Your Contact Center with Workflow Automation

Automation technology breaks down into 3 major segments Decision-centric automation, which consists of process mining and insights and event stream processing software used for process-oriented predictive and prescriptive analytics Labor-centric automation, which includes capture software, process-centric application platforms, and robotic process automation software System-centric process automation, which encompasses API integration and management software and the portion of event-driven middleware associated with process automation Full article: https://www.five9.com/blog/supercharge-your-contact-center-with-workflow-automation
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