The Role IT Will Play in the 2021 Contact Center

If 2020 was a year of lessons learned, 2021 should be one of activation and growth. IT departments stood out in their ability to manage change quickly, adapt to new scenarios, and help support organizations when they need it most. Armed with expertise and the confidence of their executive teams, the next few months for CIOs and CTOs will be the prime opportunity to cement themselves as the critical driver for the future of their business. Full Article: https://www.nojitter.com/contact-center-customer-experience/role-it-will-play-2021-contact-center
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