we focus on [value proposition #1], [value proposition #2], and [value proposition #3].
[Company name] takes pride in working with people like you to provide quality
and exceptional customer service. We look forward to having you as a valued customer.
[Closing Signature]

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5. Ebooks
Ebooks are one of the most common types of content copywriters can create. Since ebooks are meant to contain extensive information, it’s best to take the drafting process one section at a time.
Here’s an example of a general ebook template.
Cover/Title Page
[In addition to including the title of your ebook, you’ll also include your cover image. If this is a company resource also add your company’s logo. If it’s a resource coming directly from an individual contributor, include the author’s name.]
Table of Contents
[The table of contents should clearly include a list of all the chapters or sections in the ebook, with the corresponding page numbers.]
Introduction [Introduce the ebook topic with relevant background information and clearly state what the reader will gain from reading the ebook.]
Chapter/Section Pages
[This is the best part of your ebook because it’s where the core of your information will be for your readers. Break the writing into digestible paragraphs for better readability, and include relevant images to help break up the copy and fill excessive white space.]
Conclusion Page
[This is the closing of your ebook. The goal of your conclusion should emphasize what the reader has gained, and any actionable steps they can use to put their new knowledge to good use.]
Optional pages to include:
About the Author page
[This page helps readers learn more about the author. The background information can vary depending on the author’s level of comfortability, but overall the tone should be personable. This is also an opportunity to speak to the author’s credibility of the ebook topic.]
Interactive pages
[Interactive pages can help keep your readers engaged. These pages may include: quizzes, worksheets, checklists etc. Including an interactive page in each chapter or section can help your reader feel they’re actively learning as they read.]
Resources page
[You’ve most likely referenced tons of sources to help you get the final version of your ebook. Include the most important resources on this page for readers that may want to do further exploration on their own.]

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6. Crisis Communications
If you’ve been tasked with writing for a crisis, you’ll need to be especially attentive since this type of content is usually addressing serious or sensitive matters.
Developing clear messaging for crisis communications requires a special level of detail. You’ll want to convey an empathetic tone that appropriately addresses the crisis. It’s a good idea to collaborate with team members to ensure the overall message is properly aligned with your company’s brand.
You may end up creating several pieces of content for a crisis including blog posts, social media posts, emails, an announcement from the CEO, a newsletter, etc. The following template is an overview of what to address:
An overview of the crisis
[Clearly identify the crisis and share detailed background information on what has occurred. If you’re addressing something that includes individuals use discretion. Check with your company’s legal team to ensure all documents are following proper protocol.]
Plan of action and timeline
[Create a plan that includes a timeline of how the events have developed and how your team will be addressing the issue/s at hand. Consider the types of questions media outlets could ask and write prepared statements the company, leadership, and general team members can use to respond.]
Contact information
[Share the best contact information people can use to learn more about what’s happening and ask any additional questions. This could be your company’s PR team or agency or an internal customer service or support team.]

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7. Customer Communications
Customer service is an essential part of any business. Writing to better understand and better communicate with your customers is necessary to foster stronger connections. One of the best ways to better understand your customers is by creating buyer personas. Buyer personas are semi-fictional representations of your ideal customers based on data and research.
Use this template outline to begin developing your buyer personas.
Background
[Create a background for your persona that best exemplifies the types of customers you have. This can include their job title, career path, and family life.]
Demographics
[Include age, gender, salary range, location, and anything else that best represents your customer persona.]
Identifiers
[Identifiers can include your personas general demeanor or communication preferences. This type of information is vital because it helps businesses build a more curated approach for their customers.]

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8. Case Studies
Potential customers often turn to case studies when they’re researching a product or service they’re interested in buying. Case studies provide evidence as to how a product or service has helped customers by identifying a pain point and providing a solution. They’re a great resource for copywriters to show off their interview skills and boast strong statistics.
The key components of a case study are listed in the following template:
Executive Summary
[Provide a mini headline to grab your reader’s attention. Then, underneath this headline, write 2–4 sentences (under 50 words) summarizing the whole story, making sure to include the most relevant points of the case study.]
About the Client
[Share a brief description of the company you’re featuring in the case study. This should include the name of the company, when the company was founded, what the company does, and any other relevant information you think would be helpful for readers.]
The Challenges
[Write 2–3 short paragraphs describing the pain points your client was experiencing before they bought from you, the challenges this presented and/ the goals that were trying to be achieved.]
The Solution
[Write 2–3 short paragraphs describing how your company worked with your customer to find a solution to their challenges and implement a winning strategy. Use this space to describe how they are now using your product or service to solve their challenges from the previous section.]
Results
[Write a 2–3 paragraph conclusion to prove that your product/service impacted the customer’s business and helped them to achieve their goals, especially if they’ve been able to quantify or speak to the ROI of their investment.]
Call-to-Action
[Use your CTA to lead your prospect to a landing page or a contact form. This will give you more information on who’s reading your case study and who’s interested in your company.]

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9. Call-to-Action
A call-to-action (CTA) is an image or line of text that’s included in different types of content to encourage leads and/or customers to take action. In short, you want someone to click your CTA to carry out a desired action.
Add CTAs to blogs, emails, ebooks, and anywhere else you want a lead to complete a certain action to push them to the next stage of the buyer’s journey.

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10. Memos
A memorandum, or memo, is used to address internal communications within an organization. Think about the type of message you’re aiming to communicate. If you’re sharing minutes from a meeting, or detailing new policies and procedures, or communicating anything that people may need to refer back to in the future, a memo is likely a good idea.
Memos tend to be longer and more formal than emails (although you may attach a memo to an announcement email) and may be formatted according to your company’s style guidelines.
Use this general memo template to get started.
Memo: [Memo Title]
Date: [Date of sending]
Memo To: [Individual(s), Department(s), or Organization(s) the memo is being sent to]
From: [Your Name, or the Name of the Department on whose behalf the memo is being sent]
Subject: [Enter a brief, 5-10 word subject line to describe the purpose’s memo]
Introduction
Provide an executive summary of this memo in one-two paragraphs, highlighting the change that is happening, when it is effective, and what the key takeaways are for the memo recipient.
Background
Explain the background for this organizational change in one-two paragraphs. Some questions to answer in this section might be:

Why was this idea pursued in the first place?

What data, research, or background information informed this decision?

What are the intended results of this organizational change?

Overview and Timeline
Describe the organizational change in clear, direct language. Specify the following:

What will be changing.

Who will be responsible for driving the change.

When the changes will go into effect.

Closing
Close things out with a final note on:

Why employees should feel excited and motivated about this change.
Where and when employees should submit questions, comments, and/or concerns.

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Adding these templates to your marketing arsenal can help you save time during your drafting process. Copywriters are shifting gears from blogs to case studies to emails all the time.
If you’re responsible for writing amazing copy for different types of content on a regular basis, using templates is a great way to get your creative juices flowing.

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