Employee Satisfaction Operations That Drive Customer Satisfaction
Evaluating employee performance assures you’re providing the highest-quality service to your customers. Your Performance Evaluation Policy sets the standard for how staff must handle customers. This policy, along with your annual salary review program, will make sure that all employees offer the quality of service your customers expect. Silent monitoring, call recording, data-entry recording, and side-by-side coaching are ways to assist your employees in maintaining excellent customer service. Monitoring is used to provide feedback to them on their performance. Full article: https://www.genesys.com/blog/post/employee-satisfaction-operations-that-drive-customer-satisfaction
submitted by /u/vesuvitas [link] [comments]