The Importance of Real-Time Customer Feedback to Deliver on the Promise of CX in Our “New Normal”
Throughout this pandemic, businesses have been trying to get a handle on what the “new normal” needs to be for their customers’ experience today as well as tomorrow. Add to this challenge the clear and present need for businesses to keep their customers and employees safe and healthy, while providing experiences which are in tune…
The post The Importance of Real-Time Customer Feedback to Deliver on the Promise of CX in Our “New Normal” appeared first on Customer Experience Magazine.