CXTrendTalks: Maxie Schmidt, Principal Analyst CX at Forrester
As part of CXTrendTalks at the 2020 UK Customer Experience Awards, Maxie Schmidt, Principal Analyst CX at Forrester shared The Top 5 CX Predictions for 2021. Trust, safety and inclusion are some of the key elements customers will be looking for in brands in the coming year. See the whole presentation and Q&A session below:
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