The Three Language Changes You Can Make to Instantly Smooth Out Your CX
Tone of voice matters. So far, so unsurprising. I’m a writer. I would say that. But what if I told you 97 percent of your UK brand and marketing colleagues agree? At Schwa, we’ve just run a big piece of research asking senior brand and marketing people on six continents about tone of voice. And…
The post The Three Language Changes You Can Make to Instantly Smooth Out Your CX appeared first on Customer Experience Magazine.