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The right answer - CX Demo
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The right answer

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The right answer

Which is better: Feeling like you were right the first time or actually being correct now?

When we double down on our original estimate, defend our sunk costs and rally behind the home team, we’re doing this because it’s satisfying to feel as though we were right all along.

On the other hand, if the outcome is important and we’re brave enough to learn, we can say, “based on what we know now, we should change course, because the other path is actually a better way to go forward.”

More often than not, there are moments when we’re wrong. We can either acknowledge that we were wrong yesterday, or we can curse ourselves by choosing to be wrong going forward.

Flexibility in the face of change is where resilience comes from.