How to Deal with Increasing Demand for Digital Support
Studies indicate a shift by executives to implement a cloud contact center and to hire proficient agents can have a positive impact on your bottom line. Improving employee experience and internal KPIs that rate agent interaction with their team, managers, tools, software, and facilities made available to them. This can reduce agent turnover and demonstrate care for staff within the workplace or remotely. When companies satisfy the communication preferences of both employees and customers, they are empowered to deliver quality service and customers are largely satisfied. Full Article: https://www.ringcentral.com/us/en/blog/how-to-deal-with-increasing-demand-for-digital-support/
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