How Unified Communications Can Improve Customer and Employee Experience
The concept of unified communications entails the unification of communication channels within a single management platform. This will often include voice calls, text messaging, instant messaging, email, video calling, video conferencing, and so on. Unified Communications can also be integrated with other workplace processes to streamline operations. Full Article: https://www.business2community.com/communications/how-unified-communications-can-improve-customer-and-employee-experience-02348846
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