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3 Ways to Improve Salesforce Case Management Beyond the First Response - CX Demo
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3 Ways to Improve Salesforce Case Management Beyond the First Response

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3 Ways to Improve Salesforce Case Management Beyond the First Response

Most customer support teams agree: speedy service equals satisfied customers. This is why so many support teams value First Response Time (FRT). Simply put, FRT measures how long a customer waits for a response after contacting a company. No wonder agents are rewarded for fast… Read More
The post 3 Ways to Improve Salesforce Case Management Beyond the First Response appeared first on Salesforce Ben.

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