When was the last time you had an issue with a product or service? Did you call a call center or look online for a solution?
Most people go with the second option: they turn to online resources to find answers to their questions, and more times than not, they watch a video. Because by watching a video, you don’t have to wait on hold to speak to a customer support specialist. Instead, you can find a video answer to your question and solve your problem immediately. This scenario is becoming more common every day. Customers increasingly turn to video to help solve their issues with products/services because it offers quicker, better and easier solutions – that all lead to improved customer experiences. What if your brand could deliver the same convenience? With video customer support, you can. I wrote a blog about why you need to invest in video for customer support, read it here: 7 Reasons You Need to Invest in Video for Customer Support submitted by /u/Advanced-Revenue3566 [link] [comments]