Digital Customer Experience is Changing. Are You Prepared?
Retaining customers is less about your products/services and more about the experiences you deliver. In today’s world, making your customers wait for a response or rely on unhelpful chatbots is unacceptable. They won’t stand for that. Instead, they’re turning online to find answers. More times than not, they go to YouTube. Why? Because video is a powerful tool. And when used properly, it will enrich your digital CX. I wrote a blog that talks all about it. Read it here:4 Powerful Ways Video Will Enrich Digital CX in 2023. submitted by /u/Advanced-Revenue3566 [link] [comments]