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New decisions based on new information - CX Demo
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New decisions based on new information

Demo Site

New decisions based on new information

More than ever, we’re pushed to have certainty. Strong opinions, tightly held and loudly proclaimed.

And then, when reality intervenes, it can be stressful. The software stack, business model, career, candidate, policy, or even the social network habits that we had as part of our identity let us down.

It’s not easy to say, “I was wrong.” And so people live in stress, sticking with something that used to work longer than they’re comfortable with. Our challenges in shifting perspective keep us stuck in the past. These are sunk costs, decisions we can’t unmake, but they don’t have to be forever commitments.

One way forward is to rename this moment and change the story. Instead of “I was wrong,” perhaps it’s useful (if less satisfying to others seeking victory) to say, “It’s time to make a new decision based on new information.”

That’s not weakness. That’s not flip-flopping or even embarrassing.

That’s practical, resilient and generous.