This week in CX: what can AI solutions actually do for customer service?; plus Zebra Technologies & Tesco
Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at new AI implementations by Google and Freshworks, and what they mean for the customer moving forward. There’s also new research into the consumer view on product quality during the financial crisis, and how unified commerce is being…
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