Four CX investments that organisations should prioritise in 2023
According to Gartner research, CX is recognised as a priority with 76% of executive leaders surveyed indicating they see CX as critical to meeting the organisation’s business goals. Organisations with an effective CX strategy were less impacted by revenue loss during the pandemic years. While encouraging to see the emphasis being placed on CX by leadership, what specific strategies do organisations need to focus on…
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