This week in CX: even more AI-powered tools are coming; plus NICE & MaxContact
Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the newest AI-powered tools in the business – including advancements within the CRM field, and SalesForce’s newest take with ChatGPT. MaxContact have also released new research on the financial and emotional impacts of bad CX, and we’re…
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