Need some help in understanding customer experience management tools
Hello Everyone, I’m researching the challenges that companies face while gathering insights from customer complaints and feedback. My goal is to develop a tool that can help address these issues. I’d love to hear from anyone who has used any customer experience management tool in the past. What did you like or dislike about the tool you used? What features did you find most helpful? I’m also hoping to get some feedback from people who have experience with building similar tools. What were some of the biggest challenges you faced? submitted by /u/Fuzzy-Ad9195 [link] [comments]