Can you recommend me a book that is suitable for restaurant’s experience in a food delivery service like just eat?

Hi. I started to work as a vendor ( restaurant) experience analyst in a food delivery service like just eat. I want to know more about customer experience. I need to map their experience and find out which initiatives we need to take to improve their experience and analyse the impact of improving our KPIs on vendor’s experience. I found this book: Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams Is it suitable for me? Can you give me other recommendation? submitted by /u/mahsarn97 [link] [comments]