Is SMS or email better for initial appointment confirmations?
So I have a website and I get a lot of bookings. My conversion rate from google ads is good (9.09%). However I have a ton of no shows. I was doing email reminders but I’m wondering if you think moving to SMS is better? I’ve added a notice to check email and spam folders on the “thank you” page where users get redirected after booking a session, but do you think maybe adding a popup on that page specifically reminding people to check their email, SMS, spam, etc. would be a good idea? Any other ideas I can use to get people who signed up for an appointment to actually show up? They already gave their full name, email, phone number, and primary concern, so I feel like I made the barrier to entry high enough to only have people truly interested sign up, but I’m open to any ideas. submitted by /u/YourAuthenticVoice [link] [comments]