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This week in CX: the challenges of personalisation - CX Demo
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This week in CX: the challenges of personalisation

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This week in CX: the challenges of personalisation

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at personalisation in focus – with Twilio’s new research on how it could be AI-driven, and how retailers now see it as their greatest challenge. In-store omnichannel strategies are also now a must-have, as well as GigCX for…
The post This week in CX: the challenges of personalisation appeared first on Customer Experience Magazine.

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