This week in CX: AI and ML continue to play a key role in business development

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at Sitecore’s new OpenAI integration, the latest data perspectives on in-store omnichannel strategies, and the data on supermarket grocery spending over Easter, provided by Kantar. We’ve also done a little bit of experimenting with a new AI chatbot!…
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