AI in Customer Experience: Finding the Right Balance for Optimal Outcomes

​ https://preview.redd.it/f561yuz03mua1.jpg?width=1200&format=pjpg&auto=webp&s=bd989ee7593b6565d625200688581b9553de31fb “The whole world went crazy when ChatGPT came out because every company was like, I want my version of this. It’s gonna make all my call center agents go away or I can have my own chatGPT. I think that is the absolute worst use case for the power of these models.” – Chris Crosby STRAIGHT TO THE FACTS! GPT and LLM models like ChatGPT can enhance customer experience or the whole business, but they’re not without risks – such as hallucinating answers or producing misleading information. 🚧 Knowing the limitations of these models is crucial to harness their power effectively. 💡 Failing to find the right balance between automation and personalization can lead to disappointing outcomes and potentially damage your brand reputation. 😨 Check out our recent webinar by Chris Crosby, Craig Stoss, and Vytenis Pakenas as they share their knowledge about: 1️⃣ Balancing Automation and Personalization: The benefits and limitations of AI and human interaction in CX 🤖💁‍♂️ 2️⃣ Managing GPT Risks and Limitations: How to navigate the challenges of GPT to ensure optimal outcomes 🛡️ 3️⃣ The Future of CX with AI: New opportunities, challenges, and considerations as AI and GPT continue to shape the customer experience landscape 🏙️ Link to the webinar – Watch now P.S. Thank you to this Reddit community for making it happen! submitted by /u/CXLumoa [link] [comments]