Top Customer Experience (CX) Trends You Don’t Want to Miss in 2023
The customer experience (CX) is emerging as a hot topic as enterprises are grappling with disruptions stemming from new business priorities and changing customer expectations. Customer-facing brands are now placing a renewed interest in customer experience and making it a top priority. Customers today have higher expectations from brands. They are also demanding that brands enable them to control their own narrative throughout the customer journey. While brands have long recognized the significance of CX, they are still wrestling with outdated systems that offer a skewed picture of their CX performance. Staying aware of current customer experience trends will assist brands in keeping up with evolving customer expectations and gaining a competitive edge. 82% of business leaders are now trying to improve their customer experience budgets in 2023, underlining the significance of prioritizing customer value for profitability. submitted by /u/Beautiful-Ad-7743 [link] [comments]