The State of Digital CX in 2023
Digital CX is changing. In 2023, engaging and retaining customers is less about your products or services and more about the experiences you deliver. The days of waiting on hold for hours on the phone are long gone. In today’s world, taking too long to respond or relying on bots leads to frustration and dissatisfaction. Instead, consumers are looking to online resources for customer support. Video is a powerful tool that can help enrich your digital CX, but you probably aren’t aware of video’s potential as a support tool. When used as a resource on your website to deliver personalized and instant responses, video can take your CX to new heights. Read this blog to learn the 4 Powerful Ways Video Will Enrich Digital CX in 2023 submitted by /u/Advanced-Revenue3566 [link] [comments]