CX Ops Roundtable this Thursday
Hello r/customerexperience community! We are hosting our monthly CX Ops meeting this Thursday. We’d love to have you join us. This month we’re discussing a hot topic in 2023: A Forrester study recently found that 1 in 5 CX programs will be nixed in 2023, demand intrinsic proof, or ROI on CX – some saying CX teams might disappear that can’t show numbers. We will evaluate how to understand where you are with your current strengths: ROC quadrants. This is a view on tools you can use within your organization, understanding where you are with your data and experiences, and how to build off of them. We will discuss where you can go next. We hope to see you there! https://www.eventbrite.com/e/cx-roc-quadrants-where-can-you-next-win-with-cx-ops-tickets-510237804007 submitted by /u/jncreative [link] [comments]