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This week in CX: customer service insights & inflationary effects on buying; plus Cognizant & Gartner - CX Demo
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This week in CX: customer service insights & inflationary effects on buying; plus Cognizant & Gartner

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This week in CX: customer service insights & inflationary effects on buying; plus Cognizant & Gartner

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the newest research to customer service – including how CS agents are lagging behind, and the average wait times for responses. There’s also news into the price inflation’s impact on customer’s buying habits. Key news Grocery price…
The post This week in CX: customer service insights & inflationary effects on buying; plus Cognizant & Gartner appeared first on Customer Experience Magazine.

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