This week in CX: new research into digital experiences and solutions; plus Medallia & Forrester
Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at solutions to expedite digital expertise, research into attitudes towards digital experiences, and research into how businesses are adapted to hybrid working. Plus, we have exclusive commentary from Medallia’s Eduardo Crespo on the UK Customer Satisfaction Index. Key news The…
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