Rude customer wants product service without of warranty. He threatens to shame the company through social media reviews with my name in them.

Rude customer wants product service without of warranty. He threatens to shame the company through social media reviews with my name in them.

Hey, I work in customer service for computer gadgets retail. The customer got an out-of-warranty defective router. The customer is threatening to help him, even though I cannot do anything without a warranty. How should I respond to claims like this from customers? submitted by /u/ArgyleDiamonds [link] [comments]