Am I a rude customer?
Yesterday I went to a fast-food restaurant near closing hours (around half an hour before closing time) and ordered something on the menu using the self-service kiosk, but I didn’t know the restaurant didn’t have that option (Usually, unavailable options would be faded in the kiosk screen, but for the options I selected, they weren’t faded.) Then, an employee came and told me that they ran out of that option. So I said I was open to another option and ordered that instead. Then, when it came to eating for here or to go, I pressed for here on the kiosk, but then the same employee came and told me that the for here option wasn’t available either. So I said I would be open for to-go and chose that. Shortly after, I asked if the restaurant offered free refills for lemonade (some places do, so I thought the same case might apply). However, the employee said the restaurant didn’t offer free refills for lemonade. So I said OK and drank without saying a word. However, after that, the same employee gave me a dirty look, which honestly, I felt confused. I wondered if I did something wrong because I didn’t know how the restaurant works or whether the employee was being oversensitive. It was only my second time coming to the restaurant and definitely my first time ordering from the restaurant in a situation like this. I wasn’t a frequent customer so I wasn’t used to how things were in the restaurant. I tried my best to read the rules and menu, but sometimes I didn’t know the options were unavailable because nothing in the kiosk or menu in the restaurant indicated the options I selected were unavailable. Thus, I would like to know: am I in the wrong, is the restaurant and employee in the wrong, both, or neither? Why? submitted by /u/Massive_Area4312 [link] [comments]