Amplify Customer Experience in Retail with Conversational AI
Providing consumers with conversational AI has become a necessity for businesses. On the other hand, we must remember that all kinds of technologies bring some challenges and drawbacks such as: ▶️Data privacy issues ▶️Lack of human empathy ▶️Unidentified customer inputs and questions Nevertheless, it’s outweighed by the benefits: ▶️Decreases the possibility of abandoned carts ▶️Addresses customer queries more efficiently ▶️Automation of various processes ▶️Real-time status updates ▶️Lead generation https://www.lumoa.me/blog/amplify-customer-experience-in-retail-with-conversational-ai/ #ai #conversationalai #cx #customerexperience #technology #retail #ecommerce submitted by /u/pupunggi [link] [comments]